Chair Rental: From a Clients Perspective I had lunch with an old friend/client the other day and had an eye-opening experience on how this client experienced a change of salon we went through together. It was back in the 80's when the 'chair rental' was new and upcoming. It was a small salon in a high-end office complex in an upscale part of town. The salon was sharp, clean and intimate with only 6 chairs that were semi-private booths. The owner had recently changed from all commission … [Read more...]
A great cloud salon management system – Kitomba software
We recently wrote about the free Salonite system which they call the world's first cloud hosted salon management system, so we decided to now include another Salon and Spa software called Kitomba, especially for stylists, hairdressers and their clients. Kitomba Salon & Spa Software ... has been playing on the fringes of the UK market for a couple of years now, dazzling its customers with a fresh approach to delivering great software. Kitomba CEO, Tom Murphy sums it up best : “Our sole … [Read more...]
Staff Development
Salon Owners Client Retention Guide A 2% increase in client retention has the same effect on profits as cutting costs by 10%! A 5% reduction in client defection rate can increase profits by 25-125%! When you put client retention into the above context it becomes the salon owners No1 Priority. Most salon professionals take clients for granted and do not look for opportunities to increase revenue from their existing clients or to ensure client loyalty which leads to life-long retention. Read … [Read more...]